Table of Contents for
Communicating Design: Developing Web Site Documentation for Design and Planning, Second Edition

Contents

Foreword

Preface to the Second Edition

Acknowledgements

1. Introduction

The Whole Story: Deliverables

Parts of the Story: Diagrams

Tools for Creating Diagrams and Deliverables

Deliverables and the Design Process

Deliverables and the Project Team

Describing vs. Doing

Part 1: Design Diagrams

2. Diagram Basics

Anatomy of a Design Diagram

Creating Design Artifacts

Challenges in Communicating Design

Presenting Design

Congratulations

3. Personas

Personas At-A-Glance

Introducing Personas

Anatomy of a Persona

Creating Personas

Presenting Personas

Using and Applying Personas

4. Concept Models

Concept Models At-A-Glance

Introducing Concept Models

Anatomy of a Concept Model

Creating Concept Models

Presenting Concept Models

Applying Concept Models

Concepts Matter

5. Site Maps

Site Maps At-A-Glance

Introducing Site Maps

Anatomy of a Site Map

Creating Site Maps

Presenting Site Maps

Using and Applying Site Maps

The Web’s Cartographic Conundrum

6. Flowcharts

Flowcharts At-A-Glance

Introducing Flowcharts

Anatomy of a Flowchart

Creating Flowcharts

Presenting Flowcharts

Using and Applying Flowcharts

The Depth of Process

7. Wireframes

Wireframes At-A-Glance

Introducing Wireframes

Anatomy of a Wireframe

Creating Wireframes

Presenting Wireframes

Applying and Using Wireframes

Design in Black and White

Part 2: Design Deliverables

8. Deliverable Basics

What Makes a Good Deliverable

Anatomy of a Deliverable

Laying Out Pages

Presenting Deliverables

The Deliverable Lifecycle

The Future of Deliverables

9. Design Briefs

What Makes a Good Design Brief

Anatomy of a Design Brief

The One-Slide Challenge

10. Competitive Reviews

What Makes a Good Competitive Review

Anatomy of a Competitive Review

Acknowledging the Competition

11. Usability Plans

What Makes a Good Usability Plan?

Anatomy of a Plan

The Best-Laid Plans

12. Usability Reports

What Makes a Good Usability Report

Anatomy of a Usability Report

Getting Inside Their Heads

Recommended Bookshelf Additions

About the Author

Contributor Bios

Colophon

Index

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